bubbu's Privacy Policy

This privacy policy applies to all users of the bubbu platform. By creating an account or using any service on bubbu, you agree to the terms of this policy. We treat your privacy as a top priority and are committed to keeping your personal information secure.

This document has been last updated and the latest version published on this page will remain in effect for any changes. You are advised to visit this page regularly.

1 Definitions & Scope of Application

In this privacy policy, "personal information" refers to any information that can directly or indirectly identify you. This includes your name, contact details, financial transaction records, and information about your usage patterns.

This policy applies to all services on the bubbu website and platform — slots, live casino, cricket betting, virtual sports, and all other gaming services.

2 Data Collection — What Information Is Collected

2.1 Registration Information

When you open an account on bubbu, the following information is collected:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — only users aged 21 or above may use the platform)
• Valid email address
• Mobile number
• Preferred username and password

2.2 Identity Verification Information

To ensure a safe and responsible gaming environment and for financial security, bubbu may request the following documents:

• Copy of National ID Card (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Document confirming ownership of the payment method (where applicable)

2.3 Financial Transaction Information

Transaction-related information is recorded at the time of each deposit and withdrawal. bubbu processes transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Complete sensitive payment method details (such as full card numbers) are not stored on bubbu's servers.

2.4 Automatically Collected Information

When you use bubbu, the following technical information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and session details
• Data obtained from cookies and similar tracking technologies
• Page visit sequence and gaming activity logs

3 Purpose of Data Use

bubbu uses your information for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions and completing deposits and withdrawals
• Strengthening security measures to prevent fraud and money laundering
• Running responsible gaming programs and verifying age and identity
• Providing customer support — via live chat and email
• Managing the VIP program and promotional benefits
• Improving platform performance and user experience
• Meeting regulatory and legal obligations
• Identifying and resolving technical issues

4 Data Sharing & Third Parties

In limited circumstances, bubbu may share your information with the following parties:

4.1 Service Provider Partners

Payment processors, identity verification providers, technology infrastructure providers, and gaming software providers assist us in running our services. These partners operate under strict confidentiality agreements and may only use information for specified purposes.

4.2 Legal Obligations

We may be required to disclose information pursuant to court orders, directives from regulatory authorities, or other legal requirements. Any such disclosure will always be limited to what is permitted under applicable law.

4.3 Fraud & Security Matters

Information may be shared with relevant authorities or partner organisations to assist in investigating fraudulent activity, money laundering, or other illegal activity.

5 Cookies & Tracking Technologies

bubbu uses cookies to keep the platform functioning properly and to improve your experience. Cookies are small text files stored on your device.

• Essential cookies: Required for core platform operations — such as maintaining login sessions
• Functional cookies: Used to remember your preferences and settings
• Analytical cookies: Used to analyse and improve platform usage

You can control cookies through your browser settings. However, disabling cookies may limit some features of the platform.

6 Data Security Measures

bubbu uses industry-standard security measures to keep your personal information safe:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted
• Encrypted Data Storage: Stored sensitive information is protected through encryption
• Access Controls: Only authorised staff can access information on a need-to-know basis
• Security Monitoring: Continuous security monitoring is carried out to detect suspicious activity
• Regular Audits: Regular security assessments are conducted to ensure the effectiveness of protective measures

7 Data Retention Period

bubbu retains your personal information only for as long as necessary. Generally:

• Account information: For as long as the account is active and thereafter in accordance with legally required retention periods
• Financial transaction records: For the period required under applicable financial regulations
• Gaming activity logs: For as long as needed for responsible gaming and security purposes
• Customer support records: For a reasonable period for the purpose of issue resolution and quality improvement

Once the specified period has passed, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the information bubbu holds about you. We will respond to this request within a reasonable timeframe.

8.2 Right to Correction

If any of your information is incorrect, you may contact us to have it corrected. It is your responsibility to provide accurate and up-to-date information.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this right may be limited where there are legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing or analytical purposes. This right does not apply to processing that is essential for delivering the core service.

8.5 How to Submit a Request

To exercise any of the above rights, please contact our support team. Once your identity has been verified, your request will be processed within a reasonable timeframe.

9 Protection of Minors

bubbu's services are intended only for users aged 21 or above. We do not knowingly collect information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using bubbu, please notify our support team immediately.

10 Marketing Communications

If you consented to marketing communications at the time of registration, bubbu may send you promotional messages, bonus offers, and platform updates.

You may request to stop receiving marketing communications at any time — via the unsubscribe link at the bottom of emails or by contacting our support team directly. However, you cannot opt out of important service-related messages (such as transaction confirmations and security alerts).

11 Changes to This Policy

bubbu may update this privacy policy from time to time. For significant changes, we will notify you via your registered email and the updated date will be noted on this page.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. You are therefore advised to visit this page regularly.

12 Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or your personal information, please contact our support team:

We take every privacy-related request seriously and aim to respond as quickly as possible.